INDUSTRIA

No. Each licence is a one-time payment and stays valid for the version you bought. Updates are included. Only support after the free period is optional and paid.

Yes. Updates never expire and are separate from support. A customer with no support plan still receives every new version of the product they bought.

Every release is listed in the Changelog on the product page, with what changed. Download the new package from your coddesk.com account and apply it as the product documentation describes. Always make a backup first.

A Single site licence covers one live website or installation, for yourself or for one client. Agency and Extended licences let you hand the finished project to the client it was built for. Extended also includes 6 months of free support and one installation. The Licensing page compares them side by side.

Yes. A Single site licence covers one live website for yourself or for one client. Agency and Extended licences let you hand the finished site to the client it was built for. You may not publish the product itself or resell it.

Yes, complete and readable, with no obfuscation. You may modify and extend it however you wish. Please note that modifying the code ends support for the part you changed (see "What support covers").

Yes. Release the domain from your site's admin panel and activate the licence on the new one. If a genuine migration uses up your moves, ask us and we will reset the counter. Releasing the licence key is part of support; moving the files and data is project work.

In your coddesk.com account, under your orders and licences. The key is also sent by email after purchase. If you cannot find it or activation fails, open a support request: licence key issues are always covered.

3 months from purchase for Single site and Agency licences, and 6 months from purchase for the Extended licence.

Your product keeps working and you keep receiving updates. For help from our team you need a support plan. If you write to us after your free period, we still read your request and tell you the options.

Standard: $149 per year, 10 requests, first response within 2 business days. Agency: $349 per year, 30 requests, 1 business day. Priority: $699 per year, 60 requests, same business day.

No. A plan runs for twelve months from purchase. You buy the next year when you want it, so you are never charged without asking.

One request is one issue, followed through to resolution, not one email. You are never penalised for replying with more detail or sending several messages in the same request.

The times in your plan are for the first human response, not for the final resolution. A complicated fault takes as long as it takes, and we will tell you what we know as we learn it rather than going quiet. Business days are Sunday to Thursday.

Support is provided by email through your coddesk.com account, in English or Arabic.

Choose by how many separate issues you expect per year. Standard covers 10, Agency 30 and Priority 60, with faster first responses on the higher plans. Remember that support is for you, the licence holder; we do not support your clients directly.

Sign in to your coddesk.com account, open Support, choose New request, select the product, describe the problem and send it. Replies and files stay together in one conversation that you can follow and answer at any time.

Yes, you can send a request at any time. Response times are counted in business days, which are Sunday to Thursday.

The product and its version, your website address, your hosting details (PHP and database versions), what you did, what you expected and what happened instead, and the exact error message. Screenshots and log lines help us answer faster.

Yes. You can add files to your request and to any reply, now or later.

We reply by email and in your account. You will see every answer in your request thread.

You can mark a request as solved. If we do not hear back, we mark it as solved and then close it automatically after a few days. Reply at any time and it goes straight back to the team.

Never send your database password or your main administrator password. If we need access to investigate, create a temporary account for us and remove it afterwards. Where access is needed and not given, we cannot act.

Use the Contact page and tell us about your project. We will help you choose the product and licence that fit. Where a demo exists you will find it in the Live demo tab of the product page.

Faults in unmodified product code. Questions about documented features and the configuration options that exist. Help understanding the documentation. Problems introduced by one of our own updates. Licence key issues: activation, releasing a domain and moving to a new server.

On the product page, in the Documentation tab, and in your download. Please read the relevant chapter before opening a request: most questions are answered there, usually with the steps to follow.

Any modification to the source ends support for the affected area. We may ask you to restore the original file and reproduce the problem before we look at it. This is not a punishment: we cannot debug code we have not written. Everything you did not change is still supported.

Those are outside the product: hosting and server configuration, control panels, file permissions, PHP version, extensions, memory limits and execution time, domains, DNS, SSL certificates, email deliverability (SPF and DKIM), backups, and site speed under your own traffic. Your hosting provider is the right contact. We will tell you what the product needs so you can ask them.

Integration with payment gateways, ERP, CRM, accounting, SMS, shipping or any third-party API is not covered unless it is a documented feature of the product. Conflicts with another script, theme or plugin installed alongside ours are not covered either. If a third party changes their own API, that is not a fault in our product, although we will usually adapt to it in a future update.

Those are projects, not questions, and are quoted separately: new features, customisation, design changes, content entry, data import, translating your content, migration between servers or hosts, staff training, SEO, marketing and business advice. Ask and we will price them.

No. Support is for you, the licence holder. We do not support the people who use the site you built. Please handle their questions yourself and bring us the questions about the product.

Anything on a server we cannot access when access is needed. Recovery after direct edits to the database. Security incidents that start in your environment, such as outdated PHP, weak credentials or another compromised application on the same account. Legal, tax or regulatory questions. Expired, revoked or unlicensed copies, including anything obtained anywhere other than coddesk.com.

No. If the bug is in our code, we want to know. A bug we introduced in an update is fixed for everyone: if we broke it, fixing it is not a support request.

Security fixes go to every licence holder, with or without a support plan. A vulnerability in our code is our problem, not a reason to sell you a plan. Keep your hosting software up to date and use strong credentials: incidents that start in your environment are outside the product.

Open a support request: problems introduced by one of our own updates are always covered. Restore your backup if the site is down, and tell us the version you updated from and to.

Always. Back up your files and your database before every update and keep copies away from the server. Backups, and recovery of data that was not backed up, are your responsibility and are not covered by support.

Yes. The installation service is $149 per installation: one server, one domain. One installation is included with an Extended licence.

Uploading the files, creating and configuring the database, activating the licence and confirming that the site loads.

Server provisioning, DNS, SSL purchase, content entry and customisation. You provide a server that meets the product requirements and the access we need.

Yes, and most customers do. The documentation guides you step by step, and support helps you understand it. If you get stuck on your hosting settings, your host can help with the server side.

Within 14 days of purchase, in full, if the product has not been downloaded and the licence has not been activated. Because the full source code is delivered, licences are not refunded after download. Read the refund policy before you buy.

Only copies bought from coddesk.com are licensed and supported. Expired, revoked or unlicensed copies, including anything obtained elsewhere, cannot receive support or updates.

The Support policy, Licence agreement, Refund policy, Terms and Privacy policy are available from the links in the footer of every page.